At Gold District Group, we take great pride in offering carefully curated luxury jewelry that reflects elegance, quality, and timeless design. To ensure transparency and protect both our customers and our business, we have outlined the following policies. By making a purchase, you agree to these terms.

All Sales Are Final

• Due to the nature of our products, all sales are final. We do not accept returns, exchanges, or provide refunds under any circumstances once a purchase has been completed.

• We strongly encourage customers to carefully review product descriptions, specifications, and images prior to completing their purchase.

• If you have any questions about a product, please reach out to our customer service team before placing your order.

Product Quality & Authenticity

• Every item sold by Gold District Group is authentic, quality-checked, and accurately described.

• Natural variations in metals, gemstones, or finishes are normal and part of the unique character of each piece.

• We make every effort to provide accurate photos; however, slight differences in color may occur due to lighting or screen settings
  

Order Processing & Shipping

• Orders are typically processed within 5 business days.

• We use secure shipping methods with tracking to ensure safe delivery. Delivery times may vary depending on destination and carrier.

• For security, some orders may require a signature upon delivery.

• Once a package is marked as delivered by the carrier, Gold District Group is not responsible for loss, theft, or damage.

Cancellations

• Once an order is placed, it cannot be canceled. Please be certain of your purchase before completing checkout.
  

Custom & Personalized Orders

• Custom designs, engravings, or special orders are non-refundable and non-cancellable.

• Customers are responsible for verifying all personalization details before placing an order.

Payment & Financing

• We accept all major payment methods, including credit/debit cards and select financing options.

• If you choose financing (e.g., Affirm, Klarna, etc.), please note that repayment obligations remain even if you wish to return the item — since returns are not permitted.

Repairs & Maintenance

• While we do not accept returns, we do offer assistance with product care:

• Manufacturer warranties may apply on select items.

• If you experience an issue with your jewelry, please contact us for repair options. Additional charges may apply.

Liability Disclaimer

Gold District Group is not liable for:

• Normal wear and tear of jewelry.
• Damage caused by improper care, accidents, or unauthorized modifications.
• Any indirect, incidental, or consequential damages related to the use of our products.

Policy Updates

• Gold District Group reserves the right to update or modify these policies at any time without prior notice.

• The version of the policies in effect at the time of purchase will apply to that transaction.